FAQ on E-payment - 4

If I encountered any error on NSDL site while making e-tax payment what should I do?

If encountered any error on e-tax website kindly contact TIN call centre at 020 - 27218080 or write to us at  (Please indicate the subject of the mail as Online Payment of Direct Tax).

If after entering challan details in NSDL site if Bank Name is not being displayed what should I do?

The problem may be encountered because of the following

Reason 1: If Assessee enters incorrect TAN / PAN in challan data entry screen.

Reason 2: If Assessee using Internet Explorer browser then temporary internet files should be deleted by following

A. Open Internet Explorer window
B. Go to “Tools” Menu
C. Select “Internet Options”
D. Delete cookies and Delete temporary Internet files on your machine
E. Close the current Internet Explorer windows
F. Again go to tin-nsdl site & make e-payment

If still above raised problem not resolved then kindly contact the TIN Call Center at 020 - 27218080 or write to us at  (Please indicate the subject of the mail as Online Payment of Direct Tax ).

Account get debited more than once for the same e-tax transaction what should I do?

If during the transaction or after completing the transaction bank site encountered any error or get disconnected before generating Taxpayer counterfoil then instead of doing the same transaction again kindly check your Account, if account is being debited then contact your bank for regeneration of taxpayer counterfoil . Please note in the above case donot make the same transaction again which result in account debited more than once for same e-tax transaction.

How secure is the transmission of data to the website for e- payment?

All transmission through NSDL-TIN website is encrypted and is with Secure Socket Layer (SSL) authentication. With respect to the banks, it depends on the security measures provided by the bank for net-banking.

How does this system of payment of taxes through internet benefit me as a taxpayer?

This system is beneficial to you as you are not required to personally visit the bank to make the payments. Payment can be made electronically at your convenience from any place where an internet facility is available e.g. your office, residence, etc. Further, you get the Challan Identification Number (CIN) online, which is required by you when you file your return.